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Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A) SOCIAL & HEALTH EDUCA the more he suspects theExceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honour of the 10th anniversary of the original ? Be Our Guest?, Disney Institute is revealing even more of the business behind the magic of customer service. In this updated edition, ? Be Our Guest? highlights the successes many of these companies have achieved, plus key processes and best practices that have made Disney a
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