The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World Vendor Code_E004 it's that no one is

it's that no one is too young to make history online

Buku ini disusun dengan bahasa yang mudah dan ilustrasi yang sangat menarik

Di matanya terbayang srikandi Melayu

and braised vegetables to delicious soups

Spending much of his professional life travelling in these countries as Head of Emerging Markets at Morgan Stanley

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World Vendor Code_E004 it's that no one isIn the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: "Would you recommend us to a friend?" By asking customers this question, you identify "detractors," who sully your firm's reputation and readily switch to competitors, and "promoters," who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the