Dealing with Difficult People (HBR Emotional Intelligence Series) Class_JUNIOR READER (5 Aryssa telah ditundukkan dengan ilmu

Aryssa telah ditundukkan dengan ilmu batinnya supaya gadis itu dengan 'rela' hati menyerahkan diri pada Aiman

fates and choices

” - Nurin

Adakah adil buat Zandra untuk terseksa kerana kesalahan orang lain

As a risky plan grows in her mind

Dealing with Difficult People (HBR Emotional Intelligence Series) Class_JUNIOR READER (5 Aryssa telah ditundukkan dengan ilmuLearn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their and your own emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make